Privacy Policy

Last Updated: September 2, 2026

Kirkland’s Glass LLC (“Kirkland’s Glass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.kirklandsglass.com (the “Website”), contacting us, requesting service, or otherwise interacting with our business.

This Privacy Policy explains the types of information we may collect, how we use and share that information, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you submit a form, request a quote or service, request assistance with an insurance claim, call or email us, or otherwise communicate with Kirkland’s Glass.

This information may include:

  • Name

  • Phone number

  • Email address

  • Home, business, job site, or service location

  • Vehicle information, including make, model, year, and information about damaged glass

  • Information related to the glass repair, replacement, or other service you are requesting

  • Appointment or scheduling information

  • Business, dealership, or fleet information

  • Insurance provider, coverage, claim, or policy-related information you choose to provide

  • Photos, documents, or other information you provide in connection with a service request

  • Any additional information you choose to provide through a form, email, phone call, or other communication

Please do not submit sensitive personal information that is not necessary for us to provide the requested service.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of your visit

  • General geographic information

  • Interactions with Website features, buttons, forms, or advertisements

This information helps us understand how visitors use our Website, improve Website performance, measure advertising effectiveness, and provide a better user experience.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand visitor activity, measure Website performance, and support marketing and advertising efforts.

Some cookies may be placed by third-party service providers that provide website hosting, analytics, advertising, scheduling, form processing, or similar services.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the Website.

4. How We Use Your Information

Kirkland’s Glass may use information we collect to:

  • Respond to questions and inquiries

  • Provide quotes or estimates

  • Schedule glass repair, replacement, recalibration, or other services

  • Determine service availability and coordinate mobile service

  • Communicate with you regarding appointments or services

  • Provide assistance related to insurance claims

  • Verify information necessary to provide requested services

  • Maintain customer and service records

  • Improve our Website, services, and customer experience

  • Measure Website traffic and marketing performance

  • Prevent fraud, misuse, or security incidents

  • Comply with applicable legal and regulatory requirements

  • Protect the rights, safety, and property of Kirkland’s Glass, our customers, and others

5. Insurance Information

Kirkland’s Glass works with major insurance networks and may assist customers with information and documentation related to glass insurance claims.

If you voluntarily provide insurance information, we may use that information to help verify coverage, prepare estimates, provide documentation, communicate regarding your repair or replacement, or otherwise assist with the service process.

We may share relevant information with your insurance provider, claims administrator, or another authorized party when necessary to assist you with your requested service or when you authorize us to do so.

Kirkland’s Glass does not sell your insurance information.

6. How We Share Information

We do not sell your personal information.

We may share information with third parties when reasonably necessary to operate our business or provide requested services. These parties may include:

  • Website hosting and technology providers

  • Form and communication service providers

  • Analytics and advertising providers

  • Scheduling or customer-management platforms

  • Insurance companies or claims administrators when relevant to your requested service

  • Vendors, suppliers, technicians, or other service providers involved in completing your requested work

  • Professional advisers, including accountants, attorneys, or consultants

  • Government agencies, courts, or law enforcement when required by law

Third-party service providers may have access to information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information if necessary to protect our legal rights, investigate suspected fraud or illegal activity, enforce agreements, or protect the safety of our customers, employees, or others.

7. Advertising and Analytics

We may use third-party analytics and advertising technologies to better understand Website usage, evaluate the effectiveness of our advertising, and reach customers who may be interested in our services.

These providers may use cookies or similar technologies to collect information about your interactions with our Website and, depending on their services, other websites.

You may be able to limit certain forms of interest-based advertising through your browser settings, device settings, or the privacy controls provided by the applicable advertising platform.

8. Third-Party Websites and Social Media

Our Website may contain links to third-party websites or social media platforms.

Kirkland’s Glass is not responsible for the privacy practices, security, content, or policies of third-party websites. When you leave our Website, we encourage you to review the privacy policy of the website or platform you are visiting.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted through the Website.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain business and customer records

  • Complete transactions

  • Resolve disputes

  • Meet accounting, tax, insurance, warranty, or legal obligations

  • Protect against fraud or misuse

  • Enforce our agreements

When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business practices and applicable law.

11. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to personal information we maintain about you

  • Correction of inaccurate personal information

  • Deletion of certain personal information

  • Information regarding how personal information has been used or shared

  • Withdrawal of consent where processing is based on consent

Not all requests are required to be granted under applicable law, and certain information may need to be retained for legal, business, insurance, warranty, or recordkeeping purposes.

To submit a privacy-related request, contact us using the information provided below.

12. Children's Privacy

Our Website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. Do Not Track Signals

Some web browsers allow users to send “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to these signals, our Website may not respond to all Do Not Track requests. You may still manage cookies and certain tracking technologies through your browser or device settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, business practices, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact:

Kirkland’s Glass LLC

Phone: (318) 639-8439

Email: bobby@kirklandsglass.com

Website: www.kirklandsglass.com

By using this Website or voluntarily submitting information to Kirkland’s Glass, you acknowledge that you have read and understood this Privacy Policy.