Terms & Conditions

Last Updated: September 2, 2026

Welcome to www.kirklandsglass.com (the “Website”), operated by Kirkland’s Glass LLC (“Kirkland’s Glass,” “we,” “us,” or “our”).

These Terms & Conditions govern your use of this Website and any information, features, forms, or services made available through it. By accessing or using this Website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the Website.

1. Website Use

This Website is provided for general informational purposes and to help customers learn about Kirkland’s Glass, request information, request service, obtain estimates, and contact our team.

You agree to use the Website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the Website.

You may not:

  • Attempt to gain unauthorized access to the Website or its systems

  • Introduce viruses, malware, or other harmful technology

  • Use automated tools to improperly collect information from the Website

  • Submit false, fraudulent, misleading, or unlawful information

  • Use the Website in a way that violates applicable laws or regulations

  • Attempt to interfere with another person's use of the Website

2. Service Requests and Estimates

Submitting a contact form, service request, quote request, or other inquiry through the Website does not create a binding service agreement.

All services are subject to availability, scheduling, inspection, product availability, and acceptance by Kirkland’s Glass.

Any estimate provided through the Website, by phone, by email, or during an initial consultation is subject to change based on the actual condition of the vehicle, property, glass, installation area, materials required, labor requirements, insurance coverage, or other factors discovered during service.

Final pricing may differ from an initial estimate when additional work, parts, labor, recalibration, repairs, or materials are required.

3. Automotive Glass Services

Automotive glass repair or replacement may depend on factors including the vehicle year, make, model, glass type, installed equipment, sensors, cameras, advanced driver assistance systems, and availability of replacement glass.

Certain vehicles may require camera, sensor, or Advanced Driver Assistance System (“ADAS”) recalibration following windshield replacement or other glass services.

Kirkland’s Glass may recommend or require additional procedures when necessary to properly complete the requested service.

Customers are responsible for providing accurate vehicle information when requesting service.

4. Insurance Claims

Kirkland’s Glass may assist customers with automotive glass insurance claims and may communicate with insurance companies, claims administrators, or other authorized parties when requested or permitted by the customer.

Insurance coverage, deductibles, claim approval, reimbursement amounts, and coverage limitations are determined by the customer's insurance provider and policy.

Kirkland’s Glass does not guarantee that an insurance company will approve or pay any claim.

The customer remains responsible for any deductible, uncovered balance, denied claim, or other amount not paid by the insurance provider unless otherwise agreed in writing.

5. Appointments and Scheduling

Appointment times are estimates and may be affected by weather, technician availability, glass or material availability, previous appointments, traffic, job complexity, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant scheduling changes when possible.

Customers should provide accurate contact information so we can communicate about appointments, service updates, or scheduling changes.

6. Mobile Services

When mobile service is available, the customer is responsible for providing a safe and suitable location where the requested work can be performed.

Certain services may require appropriate weather conditions, adequate lighting, sufficient working space, access to the vehicle or property, or other conditions necessary to perform the work safely.

Kirkland’s Glass may reschedule or relocate a mobile appointment if conditions are not suitable for completing the service safely or properly.

7. Customer Responsibilities

Customers are responsible for providing complete and accurate information regarding their vehicle, property, glass, insurance coverage, service needs, and contact information.

Before service begins, customers should disclose any relevant damage, modifications, aftermarket equipment, previous repairs, known leaks, electrical issues, sensor issues, or other conditions that may affect the work.

Customers are also responsible for removing personal belongings or valuables that could interfere with the service.

8. Payments

Payment is due according to the terms communicated at the time services are scheduled or completed.

Customers are responsible for all charges not covered by insurance or another third party.

We may accept various forms of payment as determined by Kirkland’s Glass.

If a payment is declined, reversed, disputed, or otherwise not completed, the customer remains responsible for the outstanding balance.

9. Warranties

Any warranty applicable to glass, materials, workmanship, or other services will be subject to the specific warranty terms communicated at the time of service.

Warranties may not cover damage caused by:

  • Accidents or collisions

  • New rock chips or impact damage

  • Vandalism

  • Weather events

  • Improper use or maintenance

  • Vehicle or structural defects

  • Rust or corrosion

  • Previous repairs or installations

  • Aftermarket modifications

  • Damage unrelated to the original service

Manufacturer warranties on products or materials may also be subject to the manufacturer's separate terms and conditions.

10. Website Information

We make reasonable efforts to keep information on the Website accurate and current. However, we do not guarantee that all Website content is complete, accurate, error-free, or current at all times.

Services, pricing, availability, service areas, products, warranties, promotions, and other information may change without notice.

Website information should not be considered a binding quote, warranty, or guarantee unless specifically confirmed by Kirkland’s Glass in writing.

11. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Kirkland’s Glass.

This includes, but is not limited to:

  • Text

  • Logos

  • Business names

  • Graphics

  • Photographs

  • Videos

  • Website design

  • Layout

  • Service descriptions

  • Marketing materials

You may view and use Website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, publish, or commercially use Website content without prior written permission from Kirkland’s Glass.

12. Third-Party Links

The Website may contain links to third-party websites, insurance providers, social media platforms, maps, payment services, or other external resources.

These links are provided for convenience only.

Kirkland’s Glass does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party websites or services.

Your use of any third-party website is subject to that third party's own policies and terms.

13. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Kirkland’s Glass makes no warranties regarding the availability, accuracy, security, or uninterrupted operation of the Website.

We do not guarantee that the Website will always be free from errors, technical issues, viruses, or interruptions.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Kirkland’s Glass will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Website.

This includes damages arising from Website interruptions, inaccurate information, third-party links, data loss, or unauthorized access beyond our reasonable control.

Nothing in these Terms & Conditions is intended to limit liability where such limitation is prohibited by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Kirkland’s Glass LLC and its owners, employees, contractors, representatives, and service providers from claims, losses, damages, liabilities, or expenses arising from:

  • Your misuse of the Website

  • Your violation of these Terms & Conditions

  • Your violation of applicable law

  • False or misleading information you provide through the Website

  • Your infringement of another person's rights

16. Privacy

Your use of the Website is also subject to our Privacy Policy.

Please review our Privacy Policy for information about how Kirkland’s Glass collects, uses, stores, and shares personal information.

17. Changes to These Terms

We may revise these Terms & Conditions periodically to reflect changes in our business, Website, services, or applicable laws.

Changes will become effective when the revised Terms & Conditions are posted on the Website.

The “Last Updated” date at the top of this page will indicate when the terms were most recently revised.

Your continued use of the Website after changes are posted constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.

Any dispute relating to the Website or these Terms & Conditions will be subject to the applicable laws and courts with jurisdiction in Louisiana.

19. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Kirkland’s Glass LLC

Phone: (318) 639-8439

Email: bobby@kirklandsglass.com

Website: www.kirklandsglass.com